Selecting a Contractor

Questions you should ask before selecting a roofing contractor

 

NR-selecting-contractor1. Is the contractor capable of installing all roofing systems?

2. Is the contractor a member of Ontario Industrial Roofing Contractors Association and the Canadian Roofing Contractors Association?

3. Does the contractor have 24-hour service?

4. Does the contractor have relevant experience in the industry?

5. Does the contractor own their own equipment and a sheet metal shop?

6. Is the contractor committed to safety, with a good safety record?

7. Does the contractor provide free written quotations?

8. Does the contractor offer evaluation, scans and maintenance programs?

9. Is the contractor an authorized applicator of the manufacturers products and able to provide extended manufacturers warranties?

10. Does the contractor have the staff to service you on a timely basis?

11. Does the contractor have the experience in high-rise roofing?

12. Is the contractor experienced in both roof replacement and new construction?

13. Can the contractor provide customer references?

14. Does the contractor have multiple crews?

15. Does the contractor carry adequate insurance and WSIB coverage?

16. Is the contractor financially stable?

1. Is the contractor capable of installing all roofing systems?

NEDLAW Roofs is an authorized applicator of all major roofing manufacturer’s products. We have applicator agreements with the following roofing manufacturers:

  • Bakor
  • Carlisle
  • Firestone
  • GAF
  • Garland
  • IKO
  • Johns Manville
  • Lexcan
  • Sarnafil
  • Soprema
  • Tremco

NEDLAW Roofs has multiple crews, each of which specializes in specific applications. We are capable of installing built-up roof systems, modified systems, single-ply EPDM, TPO and PVC systems as well as sloped shingle, metal, slate and tile systems. We also employ multiple sheet metal crews who are capable of fabricating and installing metal flashings, specialty metal items, and copper flashings as well as sealants of various types.

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2. Is the contractor a member of Ontario Industrial Roofing Contractors Association and the Canadian Roofing Contractors Association?

NEDLAW Roofs is a long-term member of both the Ontario Industrial Roofing Contractors Association and the Canadian Roofing Contractors Association. These organizations are prestigious organizations within our industry and have very stringent membership requirements. The Ontario Industrial Roofing Contractors Association has ongoing review of its members relating to quality, business ethics and safety. A member contractor risks losing its membership in the organization if it does not adhere to their high standards. These organizations also provide their members with an avenue for the exchange of information as well as educational opportunities that assist in keeping members at the forefront of the industry.

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3. Does the contractor have 24-hour service?

NEDLAW Roofs has a 24-hour emergency response line for after-hours roof-related emergencies. When phoning this line the customer is put in contact with our service and repair project manager, who in turn is able to evaluate the problem and dispatch service and repair employees if necessary. Timing is critical in attending to roof leaks and we are able to be on site in a short period of time to provide repairs and mitigate damage as a result of the leak. After hours please call 519-648-2218 and follow the instructions to be put in contact with our emergency repair department.

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4. Does the contractor have relevant experience in the industry?

NEDLAW Roofs has extensive experience in all aspects of the roofing industry. Our President, Randy Walden, has been in the industry for over 40 years. He has actively been involved in the Ontario Industrial Roofing Contractors Association and the Construction Safety Association. Nedlaw Roofs also holds memberships in the Canadian Construction Association and the Grand Valley Construction Association. We are a Gold Seal Sponsor with the Canadian Construction Association promoting ongoing training and education within the industry.

Our office staff consists of several members with over 10 years in the roofing field and three members with over 25 years in the field. This also holds true of our field staff, many of who have been in the industry for over 20 years. Combined, this experience enables us to tackle any project with the skill and experience necessary to complete the task on schedule with the highest quality standards.

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5. Does the contractor own its own equipment and a sheet metal shop?

NEDLAW Roofs owns 100% of its property, facility, roofing equipment and vehicles. This is a clear indication of the financial strength of the company, which is important for a customer when considering who will undertake a large capital project for them. It is also important when considering the stability of the installing company and whether or not it will be able to honour its warranty commitments.

At NEDLAW we have our own in-house sheet metal shop with dedicated employees, which enables us to schedule our sheet metal work and control the quality of the work. Our sheet metal crews are specialized with dedicated fabrication and dedication installation crews. Our metal shop includes a computerized fabrication brake to ensure accuracy and efficiency.

NEDLAW owns and operates its own fleet of over 20 vehicles including fully equipped service vans, roll off trucks, and dedicated crew vehicles. We also own all our own site equipment including skid steers, conveyors, kettles and all other equipment required to complete jobs of all sizes and scope.

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6. Is the contractor committed to safety, with a good safety record?

NEDLAW Roofs is totally committed to safety in all aspects of its operation. A great deal of human, physical and financial resources are spent on an ongoing basis to ensure our employees work in a safe manner and to protect our customers and the public from accidents and damages related to unsafe practices. We have a written safety program, which is reviewed annually. It is comprised of a written safety policy, safety training practices, new employee orientation, job site safety inspections, and health and safety procedures. This commitment to safety has resulted in a safety record unsurpassed in the industry.

Nedlaw Roofs is enrolled in the COR Safety program and employs the services of a third party safety consultant to independently inspect our job sites and assist in training our employees. Our commitment to safety is unquestionable.

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7. Does the contractor provide free written quotations?

NEDLAW Roofs can provide a no-obligation, free written quotation for any roof replacement, repair or new application that you may have. We service Southwestern Ontario and are able to schedule a time to view your property with a written quotation to follow. For larger properties that would require a high capital expenditure to repair or replace the roof, roof condition reports and budget proposals are available with recommendations for priorities. NEDLAW Roofs can arrange roof scans to assist the owner in determining a future plan for the entire building. If you are interested in any of these services please contact us and speak to our estimating department.

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8. Does the contractor offer evaluation, scans and maintenance programs?

NEDLAW Roofs is a firm believer in roof maintenance. If a roof is properly maintained, its life can be extended a number of years. Maintenance can range from cleaning debris from drains and caulking stacks to repairing ridges and blisters and flashing details. In the early life of a roof simple maintenance is important, with more extensive maintenance being required for older roofs. In any event, all maintenance is fiscally prudent and will extend the life of the roof.

Roof evaluations and condition reports are important budgeting tools and can assist in preparing future capital requirements. Roof scans also assist the owner in determining priorities for future capital expenditures. All of these services are available at NEDLAW Roofs. Please contact our estimating department to arrange for a visit if these services are required.

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9. Is the contractor an authorized applicator of the manufacturers products and able to provide extended manufacturers warranties?

NEDLAW Roofs is an authorized applicator of all major roofing manufacturer’s products. We have applicator agreements with the following roofing manufacturers:

  • Bakor
  • Carlisle
  • Firestone
  • GAF
  • Garland
  • IKO
  • Johns Manville
  • Lexcan
  • Sarnafil
  • Soprema
  • Tremco

As a member of the Ontario Industrial Roofing Contractors Association we are able to offer a written two-year warranty on our workmanship. As authorized applicators of the above mentioned roofing systems we are also able to offer our customers extended manufacturer warranties. These warranties can cover materials or materials and workmanship. They can range in duration from five years to thirty years depending on the system and the warranty desired. Please contact our estimating department for further details.

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10. Does the contractor have the staff to service you on a timely basis?

At NEDLAW Roofs we have a full-service staff specializing in all facets of the roof installation process. The process starts with our estimating department where we have dedicated employees pricing work and preparing estimates. These estimates are presented to the customer who makes the purchasing decision. Once the customer makes the decision to use our services, our project management team takes over. Our project managers specialize in either larger production jobs or service and repair jobs. It is this team that is responsible for the timeliness and quality of the installation. All work is reviewed and monitored by management, which has a strong support staff to back them up.

In total there are 20 employees in the office to ensure our customers receive the best service and attention. In the field NEDLAW directs 80 – 100 personnel. These employees work year round with staff size increasing somewhat in the summer to accommodate the increased workload. Our field staff includes many seasoned roofers with more than 20 years of experience. This experience is passed on to the younger employees, who have the opportunity to learn from the best. This extensive and experienced staff, both in the office and in the field, ensures our customers are serviced on a timely basis, with the highest quality standards.

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11. Does the contractor have the experience in high-rise roofing?

NEDLAW Roofs has extensive experience in high-rise roofing. We have completed many projects, both new construction and roof replacement, where height is a major factor. These projects have many unique considerations, from material delivery and material preparation to safety concerns and debris disposal. Over the years we have completed high-rise projects at residential high rises, hospitals, industrial facilities, and office buildings. Each project has presented unique design and production factors that have been dealt with to ensure the best solution to provide the customer with a long-term quality installation.

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12. Is the contractor experienced in both roof replacement and new construction?

NEDLAW Roofs is experienced in both roof replacement projects and new construction projects with each of the major roofing systems available. We employ a large field staff, each employee possessing unique skills, which we are able to focus on specific projects where their skills are best utilized. Roof replacement and new construction projects each present unique considerations that demand attention and highly trained, experienced staff.

These projects also require a great deal of specialized equipment, which NEDLAW Roofs owns. This equipment ranges from roof top material management equipment to conveyors, skid steers, hoists and kettles which feed materials to the rooftop. Smokeless kettles have become equipment highly demanded in our industry in recent years. These kettles reduce fumes and smell, which are factors in occupied buildings and can cause some discomfort for building occupants. Currently NEDLAW Roofs owns six of these kettles, which are available for jobs where this is a factor.

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13. Can the contractor provide customer references?

Customer references are available when requested. Due to our long and successful history we are able to provide customer references which are specific to every type of job, whether it be new construction, roof replacement, repairs and maintenance, built-up roofing, modified roofing, EPDM, PVC, TOP or sloped roofing. References can be provided relative to industry sector whether it be industrial, institutional or residential. References can be complete with project name, location, size, value, and contact information if required.

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14. Does the contractor have multiple crews?

NEDLAW Roofs employs many crews to complete work awarded. Currently we have in place eight full production crews, five service crews and three sheet metal crews. The production crews are responsible for the completion of roof replacement projects and the installation of new construction roof projects. Each crew is outfitted with a vehicle and all the equipment necessary to complete the project they are working on. These crews specialize in certain applications, whether they be roof replacement, new construction, built-up roofing, modified roofing, EPDM roofing, TPO roofing or PVC roofing.

The five service crews are also each outfitted with a vehicle and the equipment necessary to complete the projects they are working on. The same applies to our three sheet metal crews, each of which is equipped with a vehicle and the necessary equipment. All of our vehicles are outfitted with GPS to assist in dispatching service crews and validate time spent on site.

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15. Does the contractor carry adequate insurance and WSIB coverage?

NEDLAW Roofs carries $10 million in Public Liability coverage, well in excess of the industry standard. We are registered and remit monthly premiums to the WSIB. Insurance certificates and WSIB clearance certificates are always available and should be requested by all owners before a contractor starts work.

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16. Is the contractor financially stable?

NEDLAW Roofs employs only full-time, year-round staff. We have been in operation since 1988. We carry no debt-load and own all of our equipment and vehicles. Bottom line: we have the resources to complete our financial obligations and honour our warrantees.

Before you become contractually obligated to a contractor, it is, clearly, in your best interests to research how sound the business is. Obviously this can be tricky, but there are some reasonable indicators to look for. Ask these questions: Do they have full-time or part- time employees? How long have they been in business? Do they carry a debt load? Do they own their own equipment, or lease?

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